:root{--bg: #f6f7f9;--panel: #ffffff;--line: #e9eaee;--line-2: #f1f2f5;--text: #1a1d23;--text-2: #565d6b;--muted: #9097a1;--glass: rgba(255, 255, 255, .82);--accent: #0d9488;--accent-d: #0f766e;--accent-soft: #eafaf7;--accent-ring: rgba(13, 148, 136, .18);--danger: #c0392b;--danger-soft: #fcf3f1;--warn: #b9770b;--warn-soft: #fdf6ec;--success: #1f8f57;--success-soft: #eef9f2;--running: #0d9488;--running-soft: #eafaf7;--radius: 12px;--radius-sm: 8px;--shadow-xs: 0 1px 2px rgba(20, 23, 28, .05);--shadow: 0 1px 3px rgba(20, 23, 28, .06), 0 1px 2px rgba(20, 23, 28, .04);--shadow-lg: 0 12px 34px rgba(20, 23, 28, .12)}:root[data-theme=dark]{--bg: #0f1318;--panel: #181c22;--line: #2a2f37;--line-2: #21262d;--text: #e7e9ec;--text-2: #aeb4bd;--muted: #7e8691;--glass: rgba(24, 28, 34, .82);--accent-soft: #11302b;--danger-soft: #2e1a18;--warn-soft: #2c2316;--success-soft: #16271e;--running-soft: #11302b;--accent-ring: rgba(13, 148, 136, .4);--shadow-xs: 0 1px 2px rgba(0, 0, 0, .4);--shadow: 0 1px 3px rgba(0, 0, 0, .45), 0 1px 2px rgba(0, 0, 0, .4);--shadow-lg: 0 14px 36px rgba(0, 0, 0, .55)}[data-theme=dark] .priority-high{background:#3a1f1c;color:#f0897e}[data-theme=dark] .priority-medium{background:#33280f;color:#e2ad57}[data-theme=dark] .priority-low{background:#163026;color:#62c596}[data-theme=dark] .status-in_progress{background:#11302b;color:#3fc6b4}[data-theme=dark] .status-paused{background:#33280f;color:#e2ad57}[data-theme=dark] .status-completed{background:#163026;color:#62c596}[data-theme=dark] .status-pending,[data-theme=dark] .role-tag{background:var(--line-2);color:var(--text-2)}[data-theme=dark] .role-admin{background:#251f36;color:#b9a6e6}[data-theme=dark] .wh-completed{color:#4fc46f}[data-theme=dark] .mtask-status.working,[data-theme=dark] .done-tag{color:#3fc6b4}[data-theme=dark] .alert{border-color:var(--line)}[data-theme=dark] .cal-day:disabled{color:#4a525c}[data-theme=dark] .btn-light,[data-theme=dark] .icon-btn,[data-theme=dark] .cal-nav button{border-color:var(--line)}[data-theme=dark] .btn-danger{border-color:#4a2723}[data-theme=dark] .wh-day-total,[data-theme=dark] .wh-day-box-row.highlight .wh-day-box-lbl,[data-theme=dark] .wh-day-box-row.highlight .wh-day-box-val,[data-theme=dark] .wh-ov-stat.highlight .wh-ov-lbl,[data-theme=dark] .wh-ov-stat.highlight .wh-ov-val{color:#4fd3c1}[data-theme=dark] .login-screen{background:radial-gradient(900px 500px at 100% 0%,#11302b,transparent),var(--bg)}[data-theme=dark] .wh-day-total{background:var(--accent-soft);border-color:var(--line)}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;font-size:14px;line-height:1.5}h1{font-size:20px;margin:0 0 4px;letter-spacing:-.3px;font-weight:700}h3{margin:0 0 12px;font-size:15px;font-weight:600;letter-spacing:-.2px}.muted{color:var(--muted);font-size:13px;margin:0}.small{font-size:12px}svg{flex-shrink:0}.brand-mark{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:8px;background:var(--accent);color:#fff;font-size:16px;box-shadow:0 2px 6px var(--accent-ring)}.brand-mark.lg{width:40px;height:40px;border-radius:10px;font-size:20px}.brand-logo{height:26px;width:auto;object-fit:contain;display:block;flex-shrink:0}.brand-logo.lg{height:40px}.app-shell{display:flex;min-height:100vh}.sidebar{width:244px;flex-shrink:0;background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:16px 14px;position:sticky;top:0;height:100vh}.sidebar-brand{display:flex;align-items:center;gap:10px;padding:6px 8px 18px}.brand-text{font-size:17px;font-weight:800;letter-spacing:-.4px;color:var(--text)}.side-nav{display:flex;flex-direction:column;gap:2px;flex:1}.nav-label{font-size:11px;font-weight:700;letter-spacing:.7px;text-transform:uppercase;color:var(--muted);padding:8px 10px 6px}.side-nav a{display:flex;align-items:center;gap:11px;color:var(--text-2);text-decoration:none;padding:9px 11px;border-radius:var(--radius-sm);font-size:14px;font-weight:500}.side-nav a .ico{font-size:17px;color:var(--muted)}.side-nav a:hover{background:var(--line-2);color:var(--text)}.side-nav a:hover .ico{color:var(--text-2)}.side-nav a.active{background:var(--accent-soft);color:var(--accent-d);font-weight:600}.side-nav a.active .ico{color:var(--accent)}.sidebar-foot{border-top:1px solid var(--line);padding-top:12px}.who{display:flex;align-items:center;gap:10px;margin-bottom:10px;padding:0 4px}.avatar{width:38px;height:38px;border-radius:10px;background:var(--accent);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:16px;flex-shrink:0}.who-meta{min-width:0}.who-name{color:var(--text);font-weight:600;font-size:14px;line-height:1.2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.main-area{flex:1;min-width:0;display:flex;flex-direction:column}.topbar{height:60px;background:var(--glass);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 26px;position:sticky;top:0;z-index:5}.topbar-title{font-weight:700;font-size:15px;letter-spacing:-.2px}.topbar-right{display:flex;align-items:center;gap:12px}.theme-btn{width:38px;height:38px;font-size:17px;flex-shrink:0}.login-theme{position:absolute;top:22px;right:24px}.content{padding:24px 26px 40px;max-width:1340px;width:100%;margin:0 auto}.page-head{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:18px;gap:16px}.ticket-toolbar{display:flex;gap:10px;align-items:center}.ticket-search{flex:1;min-width:200px;max-width:320px}.ticket-search input{width:100%;height:46px;padding-right:36px}.ticket-group-filter{width:220px;flex-shrink:0}.field-clear{position:absolute;right:7px;top:50%;transform:translateY(-50%);width:26px;height:26px;border:none;background:transparent;cursor:pointer;color:var(--muted);display:inline-flex;align-items:center;justify-content:center;border-radius:6px;font-size:15px;padding:0;transition:background .12s,color .12s}.field-clear:hover{background:var(--line-2);color:var(--text)}.cdrop-clear{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;width:24px;height:24px;border-radius:6px;color:var(--muted);cursor:pointer;font-size:15px;transition:background .12s,color .12s}.cdrop-clear:hover{background:var(--line-2);color:var(--text)}.status-tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}.status-tab{display:inline-flex;align-items:center;gap:8px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:8px 13px;cursor:pointer;font-size:13px;font-weight:600;color:var(--text-2);transition:border-color .15s,background .15s,color .15s}.status-tab:hover{border-color:var(--muted);color:var(--text)}.status-tab.active{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-d)}.status-tab-dot{width:8px;height:8px;border-radius:50%;background:var(--muted)}.status-tab-dot.dot-all{background:var(--accent)}.status-tab-dot.dot-pending{background:#8a93a3}.status-tab-dot.dot-in_progress{background:var(--running)}.status-tab-dot.dot-paused{background:var(--warn)}.status-tab-dot.dot-completed{background:var(--success)}.status-tab-count{background:var(--line-2);color:var(--text-2);border-radius:999px;padding:1px 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a:hover{color:var(--text)}.topbar-tabs a:hover .ico{color:var(--text-2)}.topbar-tabs a.active{color:var(--accent);border-bottom-color:var(--accent)}.topbar-tabs a.active .ico{color:var(--accent)}.nav-pagetitle{display:flex;align-items:baseline;gap:9px;margin-left:6px;min-width:0}.nav-title{font-weight:700;font-size:15px;letter-spacing:-.2px}.nav-sub{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mgr-shell .content{padding-top:16px}.avatar-btn{border:none;background:transparent;cursor:pointer;padding:0;border-radius:10px}.avatar-btn:hover .avatar{box-shadow:0 0 0 3px var(--accent-ring)}.menu-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:25}.drawer-backdrop{background:#14171c59}.mgr-drawer{position:fixed;top:60px;left:0;height:calc(100vh - 60px);width:244px;z-index:30;background:var(--panel);border-right:1px solid var(--line);padding:14px;display:flex;flex-direction:column;transform:translate(-100%);transition:transform .22s 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10px;display:flex;flex-direction:column;gap:3px;min-width:0;cursor:pointer}.agent-task-list li:hover{background:var(--line-2)}.atl-title{font-weight:600;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.atl-meta{font-size:11px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.atl-empty{padding:10px 2px}@media (max-width: 560px){.agent-cols{grid-template-columns:1fr}}.detail-badges{display:flex;gap:8px;margin-bottom:14px;flex-wrap:wrap}.flagged-badge{background:var(--danger-soft);color:var(--danger)}.flagged-badge:before{display:none}.table tr.row-flagged{background:var(--danger-soft)}.check-control{display:flex;align-items:center;gap:12px}.shift-pill{font-size:13px;font-weight:600;padding:6px 12px;border-radius:999px;display:inline-flex;align-items:center;gap:7px}.shift-pill.on{background:var(--running-soft);color:var(--running)}.shift-pill.off{background:var(--line-2);color:var(--muted)}.shift-pill .dot{width:7px;height:7px;border-radius:50%;background:var(--running);animation:pulse 1.2s infinite}.shift-timer{font-variant-numeric:tabular-nums}.check-err{color:var(--danger);font-size:12px;max-width:220px}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-xs);padding:18px}.form-card{max-width:1000px;display:flex;flex-direction:column}.two-col{display:grid;grid-template-columns:360px 1fr;gap:18px;align-items:start}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}.inline-form{display:flex;gap:10px;max-width:640px}.inline-form input{flex:1}label{font-size:13px;font-weight:600;color:var(--text-2);margin:14px 0 6px;display:block}input,select,textarea{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:var(--radius-sm);font-size:14px;font-family:inherit;background:var(--panel);color:var(--text);transition:border-color .15s,box-shadow 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td{border-bottom:none}.card-flush{padding:0;overflow:hidden}.ticket-title{font-weight:600}.ticket-desc{color:var(--muted);font-size:12px;margin-top:2px;max-width:360px}.empty{text-align:center;color:var(--muted);padding:30px}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:6px;font-size:12px;font-weight:600;text-transform:capitalize}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.85}.priority-high{background:#fbecea;color:#b23527}.priority-medium{background:#fdf3e3;color:#95600a}.priority-low{background:#eef6f0;color:#2c7a52}.status-pending{background:#f1f2f5;color:#5b6371}.status-in_progress{background:var(--running-soft);color:var(--running)}.status-paused{background:#fdf3e3;color:#95600a}.status-completed{background:var(--success-soft);color:#2c7a52}.tag-nws{display:inline-block;margin-left:8px;padding:1px 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var(--line);border-radius:var(--radius);display:flex;flex-direction:column;min-height:160px;box-shadow:var(--shadow-xs);overflow:hidden}.board-col-head{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:13px 15px;font-weight:600;font-size:13.5px;border-bottom:1px solid var(--line);background:var(--line-2)}.board-col-head>span:first-child{line-height:1.35;letter-spacing:-.1px}.board-col-head .count{background:var(--accent-soft);color:var(--accent-d);border-radius:999px;font-size:12px;font-weight:700;padding:2px 9px;flex-shrink:0}.board-col-body{padding:9px;display:flex;flex-direction:column;gap:8px;flex:1}.t-row{background:var(--panel);border:1px solid var(--line);border-radius:9px;border-left:3px solid var(--line);padding:9px 11px;transition:box-shadow .15s,background 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